#CALL CENTER SUPERVISOR INTERVIEW QUESTIONS HOW TO#

#CALL CENTER SUPERVISOR INTERVIEW QUESTIONS HOW TO#

* Special Tip: To know how to answer the question, and to actually come up with an excellent answer on a big day, are two different things. Ensure that the same thing won’t happen to you… Needless to say, none of those candidates were hired. They wanted to get in only to earn money. I could sense it from their tone of voice an attitude. I could sometimes sense how much the applicant hated the job, before they even started doing it. I remember interviewing applicants for jobs with similar workload and stress levels than this one. They should get an impression that you are looking forward to your new job. Adjust your answer to the particular place of work.ĭo not forget to speak with enthusiasm. Say that you expect to have your hands full, to spend all days on the phone, to typewrite while talking to people on the other end, to send messages or make calls to your colleagues, and so on. And you will answer a lot of phone calls. However, you will be busy in all these working environment. Obviously a job at 911 differs from a job in a taxi service, or in a logistics company. The key is to show realistic expectations. How do you imagine a typical day in work? See the similarity with a role of a dispatcher? You can bet that the interviewers will see it as well–you just have to help them with the right description of your former jobs… You had to remember many orders and work effectively, in order to satisfy the clients. The key is to find the connection and to help the interviewers see this connection.įor example, if you worked as a waitress, you can say that the restaurant was super busy and understaffed, and you basically didn’t have a time to rest during your 12 hour long shift. One way or another, you should try to convince them that job of a dispatcher isn’t your last choice–even if it is.Īny job in which you did long shifts, or experienced pressure, or had to respond to a lot of requests in a short time makes for a relevant working experience.Ĭall center operator, waitress, taxi driver, receptionist in a busy hotel/company, construction worker– all these jobs can prepare one for a role of a dispatcher. You can also say that you have good predispositions for this work, and with your level of education and with your skills it simply feels like a good choice–at least at the moment. If you apply in a corporate sphere, you can say that you enjoy the adrenaline of the job, the constant action in which you’ll play your important part. You simply feel the calling to help people, but weren’t born to be a policeman or a firefighter, and this is your way of joining the battle against violence and misfortune.

If you apply for a job of a 911 dispatcher, you can say that you are motivated to help the local community. You should find some realistic reason, trying to convince the interviewers that you won’t quit after two weeks, or as soon as a better offer rings your inbox.

Or anyone else for that matter… Surely, we have to do some job to have money to live (or at least survive), but that’s not something you should mention in an interview. Add to it 12 or 24 hours long shifts, and you may wonder why you actually apply for the job. What’s more, working as a dispatcher can be extremely tiring and can drain one physically and emotionally. Dispatchers do not earn a lot (about $35,000 annually in the US), which is much less than you’d earn on almost any other job with similar stress levels and responsibilities.

Other questions you may face in your dispatcher interviewĮasy question for many other jobs, but a tricky one for this position.

Describe a situation when you had to deal with pressure.

How would you rate your typewriting skills?.

How do you imagine a typical day in work?.

Tell us something about your experience.

Why do you want to work as a dispatcher?.

Call center supervisor interview questions